Frequently Asked Questions (FAQ)

At Zilvern, we want your shopping experience to be as sparkling as our jewelry. Below are answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at +91-7980930031 or email zilvern0925@gmail.com.

1. PRODUCT & QUALITY

What is Zilvern jewelry made of? All our jewelry is crafted from high-quality 925 Sterling Silver. This means each piece contains 92.5% pure silver, blended with other alloys for durability, making it perfect for daily wear.

How can I tell if my jewelry is authentic? Look for the “925” hallmark stamped on your jewelry. This is the international standard for genuine sterling silver, ensuring you receive a premium product.

Does sterling silver tarnish? Silver naturally reacts with moisture and air over time, which can lead to a slight darkening. However, with proper care and regular cleaning, your Zilvern jewelry will maintain its brilliant shine for years.

2. SHIPPING & DELIVERY

What are the shipping charges? We offer Free Delivery on all orders! We believe you should only pay for the beauty you wear, so we handle the shipping costs for you.

How long will it take to receive my order? Orders are typically processed quickly. Once shipped, delivery times depend on your location in India, but we strive to get your jewelry to you as fast as possible. You can use our Order Tracking page to stay updated.

Do you ship internationally? Currently, Zilvern focuses on delivering elegance across India. For special international inquiries, please contact our support team.

3. RETURNS & REFUNDS

What is your return policy? We offer an Easy 7-Day Return Policy. If you are not completely satisfied with your purchase, you can initiate a return within 7 days of receiving the product.

What are the conditions for a return? Items must be returned in their original condition, unused, and with the original packaging. Please ensure the weight and quality of the product remain unchanged.

How do I get a refund? Once we receive and inspect your returned item, we will process your refund. Please contact our support team to start the return process.

4. JEWELRY CARE

How should I store my silver jewelry? To prevent tarnishing, store your jewelry in a cool, dry place, preferably in an airtight pouch or the soft box provided by Zilvern. Keep pieces separate to avoid scratches.

Can I wear my jewelry in the shower or pool? We recommend removing your silver jewelry before showering, swimming (especially in chlorinated or salt water), or exercising to protect it from harsh chemicals and sweat.

5. ORDERS & PAYMENTS

How can I track my order? Once your order is placed, you can visit the “Track Order” link at the bottom of our website and enter your order details to see its status.

What payment methods do you accept? We accept all major credit/debit cards, UPI, and secure online payment gateways.

STILL HAVE QUESTIONS?

We’re here for you 24/7!

• WhatsApp/Call: +91-7980930031

• Email: zilvern0925@gmail.com

• Visit Us: 190, Brahmapur Sekhpara, Near Jubok Brinda Club, Kolkata- 700096